JK Rugs’ products come with a product warranty of up to 2-3 months against manufacturing defects depending upon the construction (weaving) of the rug.
In case of a defect is found kindly notify us via e-mail at [email protected] along with minimum 3 images of the damaged rug/carpet. If the defect is found to be of the nature covered under the warranty policy, we will provide you with the best possible solution. Proof of original purchase is also required. Customer has to self-ship the damaged rug/carpet to us, logistic charges to be borne by the customer. Warranties are non-transferable